FAQs and Support

PLEASE NOTE DURING THIS TIME OUR DELIVERY PROVIDER AUSTRALIA POST IS EXPERIENCING SOME DELAYS DUE TO THE UNPRECEDENTED AMOUNT OF ONLINE SHIPPING. AS A RESULT YOUR DELIVERY MAY BE DELAYED SLIGHTLY AND TRACKING INFO NOT UPDATED EVEN WHEN YOUR ORDER IS ON THE WAY.

The White Collection offers FREE standard shipping on all orders within Australia. In stock orders can be expected to arrive within 4-7 business days. Express orders can be expected to arrive 1-3 business days from ordering. Please know that these ETA dates are subject to the item being in stock. Please note we have a 1-2 day dispatch timeframe. 

Short delays may be expected in peak times and sale periods; this includes Christmas, Easter and all Australian standard public holidays. We take responsibility for your item(s) from the time it leaves our warehouse until it is delivered to you, at which point responsibility for your item(s) is passed on to you. A signature is required upon delivery, if you’re not home when your purchase is delivered the courier will leave a card letting you know they attempted delivery. Please make sure you arrange to collect your parcel within 4-5 business days from the local post office.  After that your item(s) will be returned to us and will have to be re-ordered. A refund for your purchase amount will be issued back into your account, less a $20.00 shipping fee for the return postage for the uncollected parcel.

_{When purchasing with us, please note that the shipment cost calculated at checkout do not include customs, duties and taxes. The customer is responsible for these fees if applicable upon arrival of the order. If you are unsure if you will be liable for customs, duties and taxes, please research prior to purchasing. Please note these fees are unique to each country.} 

_{International orders are sent with DHL express to ensure reliable and efficient delivery.}

After placing your order, an automated email will be sent to you including a confirmation order/receipt of your order. Once your parcel has left our warehouse, you will receive a subsequent email from us that includes all relevant tracking information in case you wish to track your parcel’s location. 

RETURNS

 All national returns (exchange or refund) must be authorised by our customer service team. You will need to contact info@thewhitecollection.com.au or call us on 1300 85 81 35 prior to proceeding with the return. Please be aware our returns policy is only applicable up to 14 days after you as the customer has physical received the order.Unfortunately due to hygiene reasons, earrings cannot be returned for an exchange or refund. 

Our customer service team will gladly send over images of earrings or hair accessories on a real person, to help indicate size and weight if requested.

If you wish to exchange or refund an item(s) you will need to make sure of the following:

• Contact has been made with customer service within 14 DAYS of receiving the item(s).

• The item(s) is in its original purchase condition and is unworn and unmarked.

• The item(s) has not been worn or tampered with in any way.

• The item(s) is accompanied by the original purchase receipt/invoice.The White Collection reserves the right to charge for the full cost of the product, if we deem that the shoes are worn or damaged in any way.

Please take care with your parcel and insure the parcel for its full amount as The White Collection does not refund if the package is lost on its way to our Returns Department.

If we deem the shoes as being in an almost near perfect condition, a cleaning fee may be charged for this circumstance. Refunds for instance will have this charge taken out of the total refund amount. Our returns Department will make contact prior to making this charge.

Depending on the condition of a returned shoe and any visible damages or indicators of wear, a repair fee may be charged for any damages that need to be professionally attended to and repaired by a third party. Our team will notify you in this instance before any charge is made.

EXCHANGES 

Unfortunately due to hygiene reasons, earrings cannot be returned for an exchange. 

Our customer service team will gladly send over images of earrings or hair accessories on a real person, to help indicate size and weight if requested.Postage Fees for exchanges will be at the expense of the customer.

REFUNDS

 The White Collection will happily issue a refund if the item(s) purchased is the wrong colour, does not fit or simply not as expected. 

You must contact The White Collection within 14 DAYS of receiving the item for a return authorisation to be issued. A customer service representative will evaluate your return request and email detailed instructions regarding the processing of the refund. 

Unfortunately due to hygiene reasons, earrings cannot be returned for a refund

The White Collection will not pay for your Return Postage unless the product(s) you received was marked or damaged.

_{RETURNS, REFUNDS & EXCHANGES}

_{If you wish to return your order for a refund, please note you will be liable for all shipment costs associated. To ensure you have the best experience with us, please ensure you contact our support team info@thewhitecollection.com.au with any size or style enquiries you may have prior to proceeding with your purchase.} 

_{All returns must be authorised by our support team. We have a strict 2-week policy for returns, you must contact our team within 14 days of receiving your order.}

_{We will happily provide a refund if the shoes purchased are the wrong colour, do not fit or perhaps are not what you expected. You will need to contact info@thewhitecollection.com.au prior to proceeding with the return. Detailed instructions regarding the return postage process will be provided upon contact.}

_{All returns will need to be posted back to The White Collection at the expense of the customer.}

_{In some circumstances where the shoes have been kept in almost perfect condition, The White Collection has the right to charge a cleaning fee if necessary. In the case of a refund, this charge will be taken from the total refund amount.}

_{The White Collection reserves the right to charge the full price of shoes, in any instance where it is deemed that the shoes have been worn or damaged in any way. We do provide refunds for returns that have been lost in transit to our warehouse.}

_{THE WHITE COLLECTION does not offer direct exchanges for International orders. If your order isn't quiet right and you are need of a different colour, style or size you may return the shoes you have for a refund. Then, place another order for the shoes desired. Please again note, return shipping costs are at the customer's expense.}

All our prices are in Australian dollars (AUD) and include GST. The White Collection prices are subject to change without notice; please note you will only be charged the price at which the item(s) was at the time of purchase. We will not offer refunds for items that are of lesser value once received by the customer. The White Collection is happy to price match with other websites. Please contact us if you find a cheaper price on a stocked item.

You are able to cancel your order before it is dispatched by The White Collection, and we will not charge you for the orders cancelled nor will we charge you a cancellation fee. However once the order is dispatched for delivery you are unable to cancel the order. The White Collection also reserves the right to cancel your order if you provide an unauthorised credit card, if we are unable to process payment on the credit card provided, if you provide invalid personal details or if the product becomes unavailable. The White Collection reserves the right to cancel any order without prejudice. We will notify you when we cancel your order.

The size charts below are a guide of the most common brands we stock. Please be aware that this is a guide only. Should you be unhappy with the fit for a particular purchase you can exchange it for a different size. Please refer to the returns and exchanges policy above and follow the instructions. If you need further help finding your size please email one of our friendly staff on info@thewhitecollection.com.au. 

Badgley Mischka

With a timeless appeal to fashionable women, Badgley Mischka bridal shoes are perfect for your special event. If you love a statement, sparkly or stylish shoe, our range of Badgley Mischka shoes will be sure to deliver! These shoes have been hailed by Vogue as one of the Top 10 American Designers. Badgley Mischka bridal shoes have been worn by countless celebrities from the stage and screen!  The Design duo behind Badgley Mischka have made their mark for over two decades with glamorous, captivating, stylish and wearable designer bridal, wedding and formal shoes. These shoes are sure to add glitz and glam to your wedding day look!

Bella Belle

Handmade, comfort and care. These are the 3 points Bella Belle pride themselves in. Bella Belle are known for producing high quality shoes, inspired by form and proportion, with attention to details and craftsmanship. Inspired by the Italian word for “Beautiful”, Bella Belle was born to make women feel stunning and comfortable. Exquisite details and feminine silhouettes are the hallmark of Bella Belle shoes. Building upon that foundation, look for elaborate and intricate handcrafted embellishments and adornments that define Bella Belle’s romantic and feminine aesthetic. The founders of Bella Belle are lovers of magical moments and believers that small details matter!  A Bella Belle bride is a modern romantic who seeks romance and beauty, and carries her individuality with a sense of elegance.

Harlo Australia

Harlo wedding shoes are Australia's own premium shoe label and we couldn't more be more excited to support a truly Australian brand. Designed with the Australian bride in mind, most of the shoes cater for outdoor or beach weddings and feature a large range of block heels and modern designs. Harlo Australia shoes are available in a variety of colours and heel heights. Harlo are known for their taking pretty pearls and sparkling crystals to a whole new gorgeous level! With padding inside the sole for all day comfort and leather lining, this shoe line is a dream addition to the wedding shoe industry

Charlotte Mills

Feast your eyes over the delightful creations from Charlotte Mills shoes. Charlotte Mills is one of the fastest growing designers in bridal shoe couture. If you love handcrafted detail, luxury feel and quirky finishes then Charlotte Mills wedding shoes are perfect for you.Taking inspiration from master craftsmen in Spain & Italy, these wedding shoes are the perfect fit for your event. Each pair of Charlotte Mills shoes is hand crafted in Spain using only very best materials and craftsmanship. This range provides a fresh look to bridal footwear using a range of laser cutting, appliqué and embroidery to create unique styling. Each shoe is hand finished with a silver sixpence and the leather sole is embossed with the phrase ‘Something old, Something new, Something borrowed, Something blue and a silver sixpence in her shoe.’

Harriet Wilde

For those passionate about fashion footwear, Harriet Wilde represents a name synonymous with unique designs, high level of craftsmanship, luxurious finishes and high quality comfort and detail. Harriet Wilde wedding shoes have become the chosen bridal brand of royalty and celebrities all across Europe! Gaze over the impeccable handmade and masterpieces in our range today. Complete your wedding with the perfect finish of these shoes; crafted in Spain with pink kid leather, a fully padded sock under the foot with many styles created with Italian duchess satin or a laser cut design. 

We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address 

Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.